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These are reports tabulated from the calls to the US EPA's RCRA / Superfund / EPCRA hotline. The hotline attempts to answers questions for business about hazardous waste (RCRA) and federally-mandated remediation (cleanups), also known as "Superfund.
We say "attempts to" because, in our past experience, the hotline has been staffed entirely by a subcontractor who often used very young, inexperienced people to answer the phones. The answers they gave seemed to be wrong as often as they were correct... a lot like the IRS hotline, if you remember how reliable THEY are! And like the IRS Hotline, guess who's in trouble if they give you a wrong answer? That's right, you are.
So what's the value of the reports? Several things -
The EPA does not release these immediately, so they usually run about 2 or 3 months behind. For example, the November 1999 report was just released on January 28, 2000.
2002 Monthly Call Center Reports
2001 Monthly Call Center Report Questions
2000 Monthly Call Center Report Questions
1999 Monthly Call Center Report Questions
1998 Monthly Call Center Report Questions
1997 Monthly Call Center Report Questions